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Returns Policy

Returns Policy

 

Order cancellations must be made in writing within 7 working days of your goods being delivered and you must include your order number.

To cancel your order please contact us via email :

Hatblvd@hotmail.com

If however your order has already been processed, you will need to return the order to us. Please read the Return or Exchange an item section below.

Return or exchange an item: If the item purchased is damaged, or the customer is not satisfied with the product, simply return the item or items to us in their original condition* within 14 days of receipt. We will issue a refund on receipt, or exchange the item for a different product / colour if preferred depending on the situation. However delivery charges are only refundable if you have received goods that are faulty and a refund is made. 

 

Sale Items: All Items purchased in our sales are not eligible for a refund only exchanged for store credit.

Please note: The item is your responsibility until it reaches us. For your own protection, we advise that you send the parcel tracked and signed, using a delivery service that insures you for the value of the goods.

The cost of returning the item to us is your responsibility.
The parcel can take up to 7 working days to be returned to our Warehouse, unless sent via special delivery.

Please include whether you want an exchange/refund in your parcel.

Please include whether you want an exchange/refund in your parcel.
If the item you receive is faulty, please contact customer care quoting your order number, your name and address, details of the product and the reason for your return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.

I have not received my order.
If your order has taken longer than a week to arrive from dispatch, feel free to contact us and we will be able to inform you further.
If your order has taken longer than a week to arrive from dispatch, feel free to contact us and we will be able to inform you further.

I received the wrong item

If the item you received is not what you originally ordered, please contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

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